At Universal Care we have many safeguards in place to ensure that member information remains confidential. We continue to strive to meet the latest standards to improve our confidentiality-protection systems.
Maintaining the confidentiality of electronic and paper records and other communications regarding your health care is of primary importance to Universal Care.
AN IMPORTANT MESSAGE ABOUT THE CONFIDENTIALITY OF YOUR MEDICAL RECORDS
With the advent of electronic communications between health plans, hospitals and doctors, it is more important then ever to ensure that member information remains confidential and is looked at only by the appropriate professionals.
Confidentiality standards such as limited access to data, limited access to personal medical records and appeal decisions, as well as consent and disclosure of medical information continue to be reviewed and revised consistent with industry accepted practices and State and Federal laws.
WHO HAS ACCESS TO MY MEDICAL INFORMATION?
It is the policy of Universal Care not to share any specific or identifying medical information with any person who is not directly concerned with your care or involved in the payment for that care, without written consent, except as required by law.
Universal Care maintains the standards set forth in both State and Federal law. Both our staff and our providers safeguard the privacy of your medical information.
A current, valid authorization from you is required before information is released, except as provided the law.
CAN I OBTAIN A COPY OF MY MEDICAL RECORDS?
Yes. Members may request a copy of all or part of their medical records by completing an Authorization to Release Medical Information form.
Upon receipt of this form, the member’s request will be processed, usually within 5 business days. A nominal fee may be charged to the member for access and copying of medical information.
ADDITIONAL IMPORTANT INFORMATION
Members may obtain a copy of Universal Care’s policy and procedure regarding Confidentiality by contacting our Member Services Department at (562) 424-6200 or (800) 635-6668.
Universal Care’s confidentiality policy and procedure contains detailed information regarding:
What is included in a member’s routing consent?
Member’s access to personal records
Protection of privacy in all settings
Use of measurement data
Policy on information for employers
Right to approve release of information (use of special consents)
Please contact our Member Services Department at (562) 424-6200 or (800) 635-6668 with any questions or concerns you may have.
1 800 635 6668 
